We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. However, as a general rule, purchased items cannot be returned or exchanged except in case of a product failure.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at firstname.lastname@example.org.
- Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
- Exceptions / non-returnable items
Custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- Refusal of delivery or long-term absence
Customers are responsible to take delivery of their ordered shipments. If a customer is absent and delivery is not taken by the end of the temporary storage period, the shipment will automatically be returned and the order cancelled. Re-shipment after return and cancellation is not possible. Please note that in such a case, depending on the circumstances, we may require the customer to pay the round-trip delivery charges.